JW Marriott’s 12 Rules for Success

Everyone knows about the Marriott chain of hotels – in my opinion some of the best and well-kept. The Fairfield Inns, Marriotts, Renaissance, etc. are all great for us weary travelers.

In his most recent book “Without Reservations,” Past Marriott Hotels President, J.W. “Bill” Marriott Jr. shares the 12 Rules of Success he established for himself when he took over the company as CEO.

We wanted to share a part of a blog from the executive himself. Here Marriott shares his 12 Rules of Success.

As part of his leadership prowess, Mr. Marriott then invites his blog readers to share their comments and their favorite rules listed above. They are an interesting read in and of themselves.

Regardless of your industry, we think these are some great rules to live by and apply to your business endeavors.

We’ve learned tons from our experiences with our FMG customers and hope we have risen to the occasion … growing from our problems and focusing on the details. Part of our pledge to customer service is to provide quality work, and doing so quickly by meeting all deadlines that we promise.

Katie, Kent and Kyla at Maine/Chi Jr. Nationals in Grand Island, NE.

Focus is growing and expanding, but we want to thank our customers old and new who have stood by us and allowed us to keep providing them with photos, videos, ads, websites, social media management and more to promote their operations. We love our jobs!

  • Challenge your team to do better and do it often.
  • Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
  • Celebrate your peoples’ success, not your own.
  • Know what you’re good at and keep improving.
  • Do it and do it now.  Err on the side of taking action.
  • Communicate by listening to your customers, associates and competitors.
  • See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  • Success is always in the details.
  • It’s more important to hire people with the right qualities than with specific experience.
  • Customer needs may vary, but their bias for quality never does.
  • Always hire people who are smarter than you are.
  • View every problem as an opportunity to grow. 
  • – See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.F4iauaud.dpuf

  • Challenge your team to do better and do it often.
  • Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
  • Celebrate your peoples’ success, not your own.
  • Know what you’re good at and keep improving.
  • Do it and do it now.  Err on the side of taking action.
  • Communicate by listening to your customers, associates and competitors.
  • See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  • Success is always in the details.
  • It’s more important to hire people with the right qualities than with specific experience.
  • Customer needs may vary, but their bias for quality never does.
  • Always hire people who are smarter than you are.
  • View every problem as an opportunity to grow. 
  • – See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.F4iauaud.dpuf

  • Challenge your team to do better and do it often.
  • Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
  • Celebrate your peoples’ success, not your own.
  • Know what you’re good at and keep improving.
  • Do it and do it now.  Err on the side of taking action.
  • Communicate by listening to your customers, associates and competitors.
  • See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  • Success is always in the details.
  • It’s more important to hire people with the right qualities than with specific experience.
  • Customer needs may vary, but their bias for quality never does.
  • Always hire people who are smarter than you are.
  • View every problem as an opportunity to grow. 
  • – See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.F4iauaud.dpuf

  • Challenge your team to do better and do it often.
  • Take good care of your associates, and they’ll take good care of your  customers, and they’ll come back.
  • Celebrate your peoples’ success, not your own.
  • Know what you’re good at and keep improving.
  • Do it and do it now.  Err on the side of taking action.
  • Communicate by listening to your customers, associates and competitors.
  • See and be seen.  Get out of your office, walk the talk, make yourself   visible and accessible.
  • Success is always in the details.
  • It’s more important to hire people with the right qualities than with specific experience.
  • Customer needs may vary, but their bias for quality never does.
  • Always hire people who are smarter than you are.
  • View every problem as an opportunity to grow. 
  • – See more at: http://www.blogs.marriott.com/marriott-on-the-move/2014/02/12-rules-for-success.html#sthash.F4iauaud.dpuf